“Whenever I have a question, Clay Fitzgerald never fails to answer or call me back. Best response before and after the purchase that we have ever dealt with. He has walked us through everything for the minor details we have had. If he is not 100% sure, he immediately finds out and calls me back. Now that is what I call “Customer Service”!
I cannot stress enough how proud and pleased we are for purchasing a Horton from FESCO.”
Travis Anderson / Appalachia Fire Department (VA)
I have found when making the decision on which Ambulance manufacturer to go with that much of that decision is based on who will service that Ambulance. The folks at FESCO Emergency Sales understand that and take every measure to make sure their customers are taken care of. They have proven multiple times that they stand behind the products they sell.
Capt. Benjamin Deifenderfer / Talbot County D.E.S. (MD)
A lot of time went into the decision to purchase these units. Our first step was to survey our field personnel for what they needed and wanted in an ambulance. Based on this feedback, we looked for units that solved the top concerns of climate control performance and provider ergonomics (i.e. ride quality, headroom, space around stretcher). The Fire Shop wanted improved the serviceability, disc brakes, liquid spring suspension and top quality door and cabinet hardware. Our committee also wanted to increase provider safety in every way possible. In the end, the Horton product answered all these questions the best…..
Our committee is comprised of eight (8) members and works directly under the Executive Officer. Current members of the committee are from a variety of backgrounds and skillsets and include three captains, three lieutenants, and two firefighters.
Lt. David Wood Jr. / Henrico County Division of Fire (VA)
The MEMORIAL VOL. FIRE COMPANY of Slaughter Beach, DE purchased a Horton ambulance last year from FESCO with Jeff Hill as our salesman. Jeff, as a veteran EMT & life-long fire officer, treated us like family. The best part was that with every technical question asked of him (and there were many), he knew the answers. FESCO and Jeff treated us very professionally and continue to call and email to ask how we are making out. We took our ambulance to their service center to have some items mounted and it was done quickly with fine quality. We will use FESCO in the future and are very happy with our purchase. Great sales & service make for a long-lasting relationship.
Terry Jester, Fire Chief / Memorial Volunteer Fire Company (DE)
Our new Horton Ambulance looks great! It was a pleasure working with Rick Breed, Harrison Wilson and the New Delivery Team at FESCO on the integration of i4G and Horton Connect. I hope we have many more years of business with FESCO and Horton.
Tony Kapela, EMT / Talbot County EMS (MD)
“Fauquier County has 12 stations and over the last five years our fleet has added three new Horton units every two years. Due to operational demands, we were moving units around stations and adding units to our fleet. FESCO was able to make graphics changes and perform preventative maintenance inspections at the same time on three older units, limiting down time of these current operational units. FESCO found a few mechanical and warranty issues during the preventative maintenance inspections and was able to quickly address them, getting our fleet back in service in a timely manner. FESCO was able to process our three new units from the factory during the same time allowing us to get all six units in the field in under two weeks.”
Battalion Chief Fred McEvilly, BS, FS
“Your parts department is killin’ it. Every time I need something, Jay is on it. Even with the fire department equipment that FESCO didn’t sell, he helps out. Sometimes all I can provide is a picture and Jay does the research and gets back to me with pricing and availability. All parts are packaged well and arrive quickly.”
Mike Jenkins, Morgan County EMS (WV)
(Morgan County EMS’s fifth Horton ambulance is currently in production!)
The Francisco Volunteer Fire and Rescue Department recently accepted delivery of a new Horton 603 Ambulance from FESCO Emergency Sales; we are extremely pleased with the service that we received from FESCO. Upon our arrival at the service center, we were greeted warmly by company representatives. As we surveyed the check-off sheets, each area of the truck was explained in detail to assure our comprehension. We met the personnel responsible for the various aspects of our truck. Our sales representative was with us for the entire process, beginning with the original ordering, continuing through the changes and additions, concluding with the delivery. He became familiar enough with our organization to offer suggestions of options that we might need and of others that would not be effective for us. We are particularly appreciative of his assistance with the graphics. Thank you for all your kindness.
Texie Jessup, Chair of Board of Directors – Francisco Volunteer Fire Department (NC)
Thank you for all the tremendous hospitality and support during our delegation’s visit to the Horton plant to inspect our new medic unit. We appreciated your detailed preparations and the facilitation of every aspect of our visit. With your help, all of our questions and any minor concerns were quickly addressed. Since this was my first visit to an ambulance manufacturer, I was especially impressed with the entire manufacturing process and thank you for taking the time to walk us through the plant and explain the finer points and distinctions in the Horton product. Thank you for doing that!
Again, please accept our thanks for all your outstanding hospitality and please pass on our appreciation to all of the folks at FESCO and Horton who helped make our visit both productive and informative.
Al Kirchner, President – Eastport Volunteer Fire Company (MD)
“Claudia has been more than helpful with me to try and get our ambulance programming correct. By phone calls, text messages and a zoom session, she has tried everything to resolve our issue and keep in touch with me. We finally resolved the issue today and I just wanted to make sure you knew how helpful and outgoing she has been with us. Thank you.”
Richard Cropper – Berlin Fire Company (MD)
“Claudia has always been professional, every time I have worked with her. She is an excellent communicator and knows her job very well. I have called several times and described problems with units and every time the unit was diagnosed correctly. They’re always honest with how long repairs will take and if there was a delay getting parts, I was kept informed. FESCO is really lucky to have someone like Claudia, who obviously cares about the company and the customers.”
Will Rogers – ProCare Ambulance (MD)